VALUE-ADDED SERVICES (VAS) 

An effective communication system lies at the heart of every efficiently run organization. For most businesses, primary method of communicating with the outside world is the telephone. Therefore, for many businesses, it is vital that their telephony services work constantly, and will not let them down at the crucial moment. At ALEF, our telephony services aim to make your company’s communications more streamlined and reliable.

ALEF VAS and Telephony services include call center, IVR, SMS and IP PBX solution and services.

ALEF provides interactive voice recognition services (IVR), in particular to telecom companies and broadcasters. IVR is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. The technology can be used to set up survey, polls, appointment reminders, payments, and more for inbound or outbound uses. IVR is particularly effective as a response mechanism for TV talent shows and telethons.

ALEF developed Omni-Channel call center solution, you can harness the power of multiply channels such as SMS, Voice, Email, WEB, Mobile, or social media channels to reach out to your target audience and engage with them.

ALEF Technology has vast experience in providing integrated SMS solutions into your business services, ALEF has standard APIs for integrating core banking systems, billing systems, and any third-party systems. In addition, ALEF Technology have developed and are operating/maintaining a customized SMS platform which is being used to host a wide array of SMS solutions currently in the marketplace. The platform is integrated with all mobile network operators available in Afghanistan. The solution developed is facilitating 100 MO/MT SMS per second.

Services and Solutions

• General propose call center
• SMS & IVR banking
• IVR and SMS services and solutions for TVs
• CRM integrated call center
• Hosted services
• Third party integrations